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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Not Sure If You Need an Appointment?
See a Pharmacist
Many conditions can be treated without the need to see your GP.
For small health problems like coughs, colds, back pain, ear pain, constipation, warts, and more, you can visit your local Pharmacist. They have a private room and can give you advice and medicine that you can buy without a prescription. We work with Pharmacists, and they can help you decide if you need to see a doctor.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
If you need health information or advice any time of day or night, you can check the NHS website. It has lots of helpful information.
Book an Appointment
Urgent appointments for today or tomorrow
We will triage your request and book you an appointment if we have one available that day. Otherwise, when we are at full capacity and unable to schedule an appointment that day, we would suggest visiting your local urgent care centre or A & E
If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.
How to book
Request an urgent appointment online
What is the difference between urgent and emergency healthcare?
Urgent care: Is for an illness or injury that needs attention quickly but is not a life-threatening situation. Although some urgent care is provided in hospitals, much is also provided by services outside hospital.
Emergency care: This is help for life-threatening conditions. If someone is in immediate danger because of an injury or a severe health problem, they need emergency care quickly. This is available at emergency departments (EDs), also known as Accident and Emergency (A&E) or casualty.
There is information about our local urgent care centres is here:
For dental issues like a broken tooth or a suspected abscess, contact your dentist. If you need urgent dental help and can’t wait for your dentist to open, call the Out of Hours Service at 111.
Book a Routine Appointment
You can book routine appointments up to one month ahead.
Please always contact us online, and we can look at your information and book you an appropriate appointment.
Our motto is 'the right appointment, with the right person, at the right time'.
You can go to any of the three sites for these appointments, but some services might only be available at one location.
If you need medical help for something that isn’t routine, this might be for urgent or emergency problems.
Nurse Appointments
Our Advanced Nurse Practitioners and Practice Nurses offer many different services, such as:
- Childhood vaccinations
- Travel health advice and vaccines
- Managing long-term illnesses like diabetes, asthma, high blood pressure, rheumatoid arthritis, and serious mental health issues
- Women’s health and family planning, including contraception (like fitting a coil) and cervical screening
- Sexual health care, including chlamydia screening
- Help to stop smoking
- Annual flu vaccines for patients at risk
- Caring for wounds and removing stitches
- Treating minor illnesses
- Covid vaccinations
Our health care assistant can do tasks like taking blood, checking blood pressure, doing ECGs, cleaning ears, and providing NHS health checks.
When you contact us online, we will book you with one of the nursing team if it is appropriate.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Home Visits
Home visits are only for patients who cannot leave their homes. We ask that you come to the surgery if you can, because we have more equipment and help available here. If you need a home visit, please contact the surgery by 10:30am so the clinical team can plan their day.
Please submit the request online if you can and highlight that you are requesting a visit at home.
Our doctor may ring you to talk through your home visit request. You will be visited by one of our clinical team (community matrons Clare Gurney / Georgina Essenhigh) or one of the doctors. Our community matrons are extremenly experienced at making a holistic assessment of patients and pulling together all their needs and what we can do for you. They can also prescribe whatever is needed.
Group Clinics
The Lodge Health Partnership has video group clinics for our patients.
You might have been offered one of these clinics by our reception team when you called to book an appointment with a GP.
Group clinics are a new way to have consultations with patients. They let you talk about your symptoms with others who have the same issues.
You’ll get a chance to meet people who might be further along in their treatment and learn from their experiences. You’ll also have more time with a clinician to ask questions or learn more about your condition.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
1. Telephone us on 01727 853107.
Arriving at Your Appointment
There are a few free parking spaces at the surgery. When you arrive, you can either check in at the reception desk or use the touch screen check-in system in the waiting room. The touch screen can help you skip waiting at the desk.
If you are more than 10 minutes late for your appointment, you might need to rebook. If our doctors or nurses are running more than 15 minutes late, the reception will let you know when you arrive.
Check your reminder text message for the location of your appointment. Sometimes, patients go to the wrong surgery.
If you’ve used the touch screen to check in and haven’t been seen within 20 minutes, please talk to a staff member. You might be at the wrong surgery.
Out of Hours
Enhanced Access
Ask at reception for enhanced access information
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Providing NHS Services
Telephone: 01727 853107