Dear Patients,

We regret to inform you that due to a global IT outage affecting clinical systems, many medical practices, including ours, are currently experiencing disruptions. This incident has impacted various administrative and clinical functions.

Impact on Services:

• Appointments: There may be delays in scheduling and processing appointments – we can only accept emergency contacts today.
• Prescriptions: Processing and issuing repeat prescriptions might take longer than usual as we have no access to electronic prescribing.
• Communications: Our online patient portals are experiencing intermittent issues. We are unable to process online queries at this time.

Emergency Contacts:

• For urgent GP related concerns, please submit an eConsult
• Please limit contact with the practice to essential services only.
• For non-emergency medical advice, please contact NHS 111.

We are working closely with our IT partners and healthcare authorities to resolve these issues as quickly as possible. We appreciate your understanding and patience during this time,

Thank you.