Important -

The surgery will be closed from 12:00-17:00 on Thursday 27th February due to staff training. The Lodge and Redbourne will reopen at 17:00, whilst Highfield will reopen at 08:00 ... Find out more

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The Lodge Health Partnership

Lodge

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Lodge Surgery
Tel: 01727 853107
Fax: 01727 862657

Highfield Surgery
Tel: 01727 853107
Fax: 01727 862657

Redbourn Health Centre
Tel: 01582 792356
Fax: 01582 793899

Lodge Surgery
Normandy Road,
St Albans,
Herts,
AL3 5NP

Highfield Surgery
1 Jacob Court,
61 Russet Drive,
St Albans,
AL4 0AY

Redbourn Health Centre
The Health Centre,
1 Hawkes Drive,
Redbourn,
Herts,
AL3 7BL

Lodge Surgery is currently CLOSED.

Highfield Surgery is currently CLOSED.

Redbourn Health Centre is currently CLOSED.

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Practice Information

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Friends & Family Test

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Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointments	Questions	Prescriptions	Test Results
Appointment requests	Ask the doctor a question	Repeat Prescription requests	Request test results
Cancellation	Ask the Practice a question	Help with medications

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma	Diabetes	Epilepsy	Smoking
Mental health	Alcohol	Blood pressure	Contraception blood pressure

Find the forms that you need:

New Patient Registration

Change of details

Sick Notes

Register for online services

Give feedback to the Practice:

Feedback to the Practice

Friends and Family Test (FFT)

Get advice on common conditions:

Find Information about the services offered by your GP Practice such a travel services.
Find information about health services and health support groups in your area.
Get help from NHS Choices regarding your condition together with advice on what to do next.

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

See our Privacy Policy for more information.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.

We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this sytem.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Online Requests

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News

Surgery Closure
- New
26/02/2020
The surgery will be closed from 12:00-17:00 on Thursday 27th February due to staff training. The Lodge and Redbourne will reopen at 17:00, whilst Highfield will reopen at 08:00 on Friday 28th February. If you require urgent medical attention du Read more
Dr Ramsay's Patients
09/12/2019
Stay Well This Winter
11/11/2019
Patient Notice
06/11/2019
Flu
11/09/2019
We are now working collaboratively with two other local GP Practices
01/07/2019
Patient Choice Policy Statement
22/03/2019
PPG Survey 2019
25/02/2019
PPG Newsletter February 2019
25/02/2019
Redbourn Health Centre Open Evening
19/02/2019
Public Meetings to update on Plans for developing Hospital sites in West Hertfordshire
10/10/2018
Redbourn Health Centre Autumn 2018 Newsletter
03/10/2018
Flu Jabs
25/09/2018
Redbourn Health Centre Online Access Instructions
24/08/2018
Extended Access
23/05/2018
Our practice is collaborating with NHS Business Services Authority (NHSBSA)
09/01/2018
New Patients
12/01/2016