Which Appointment Do I Need? Routine and Urgent Care

  • Routine appointments can be made up to one month in advance. You are able to attend appointments at either of the surgeries but please be aware that some services may only be provided at a particular surgery.
  • If you need medical attention before the next routine appointment is available, we would consider this to be ‘urgent care’ and please telephone us as early as possible in the day.
  • Urgent appointments are made available on the day and we rely on these being used wisely. For an urgent problem, you may be offered an appointment with our Nurse Practitioners, Jennifer Horgan-Watt, Amaka Enyiagu and Lesley Hastings, in a Minor Illness Clinic. They are able to see and treat a wide range of medical problems and prescribe medication accordingly.
  • A number of telephone consultation slots are available each day for patients to speak with GPs if they do not need a face-to-face consultation (e.g. to discuss results, medications, problems or advice). This may save you a trip to the surgery.  Please understand that our receptionists will ask you what your call is about so they can let the doctor know in advance. Some conditions (e.g rash) may not be suitable for a telephone consultation and you may be advised that you need to make an appointment to come in and see your GP.
  • Contact your dentist for any dental problems such as a suspected abscess or broken tooth. If you need urgent dental treatment and cannot wait until your dentist re-opens, telephone the Out of Hours Service on 111.
  • If all urgent appointments have been taken, after 2.00pm our duty doctor is responsible for looking after people who would be seriously compromised if they had to wait for medical attention until the next day. If you must make an appointment with a duty doctor, you will be given a time but please be aware that this doctor has to deal with any emergencies that arise throughout the day at the surgery and for our housebound patients. Therefore, there is a high risk of a significant wait.