Which Appointment Do I Need? Routine and Urgent Care

  • Routine appointments can be made up to one month in advance. You are able to attend appointments at either of the surgeries but please be aware that some services may only be provided at a particular surgery.
  • If you need medical attention before the next routine appointment is available, we would consider this to be ‘urgent care’ and please telephone us as early as possible in the day.
  • Urgent appointments are made available on the day and we rely on these being used wisely. For an urgent problem, you may be offered an appointment with our Nurse Practitioners, Joanne Worrell and Lesley Hastings, in a Minor Illness Clinic. They are able to see and treat a wide range of medical problems and prescribe medication accordingly.
  • Please understand that our receptionists will ask you what your appointment request is about so they can let the doctor know in advance.
  • Contact your dentist for any dental problems such as a suspected abscess or broken tooth. If you need urgent dental treatment and cannot wait until your dentist re-opens, telephone the Out of Hours Service on 111.
  • If all on the day appointments have been taken after 17:00 you may be asked to call 111, complete an e consult on go to an urgent care centre as our clinical team are at capacity and it would be unsafe to see you.